On-Site IT Support Technician - Pontevedra

Fenice Computer Services, part of the Jiliti Group, is a service integrator and trusted partner providing hardware and software support services across Europe.
For an important client based in O Grove – Pontevedra (Spain), we are looking for the following professional profile:

On-Site IT Support Technician

Main responsibilities:

• Provide first- and second-level IT support to users
• Troubleshoot issues related to personal devices (PCs, smartphones, printers, etc.), operating systems, and email
• Handle installation, configuration, and replacement of IT devices
• Collaborate with the central IT team to ensure proper management of workstations
• Monitor and take charge of tickets, ensuring timely resolution and escalating when necessary
• Provide support on tools and peripherals related to production and logistics environments (scales, handheld terminals, etc.)
• Perform routine maintenance and updates of IT equipment

• Previous experience in similar on-site technical support roles
• Good knowledge of Microsoft operating systems, Office 365 suite, and ticketing tools
• Strong problem-solving skills, good interpersonal abilities, and customer-oriented approach
• Fluency in Spanish and English – the interview will be in English

Work location: O Grove – Pontevedra (Spain) - It may be needed to visit other two sites near the main one
Working hours: Monday to Friday, 9:00 AM – 6:00 PM (1-hour lunch break)

The offer is open to candidates of all genders (in compliance with D.Lgs. 198/2006) and in full respect of equal opportunity regulations (L.903/77, L.125/91, D.Lgs. 216/03)